"Trusted Indigenous IT Support for First Nations & Businesses"
We provide secure, AI-powered device, server and network monitoring for your organization.
help@bluejaytechsupport
613 604-786
At Blue Jay Tech Support, our mission is to provide reliable and efficient IT services to small businesses. We strive to help our clients achieve their goals and grow their businesses by leveraging the latest technologies and best practices.
AI authorized, secure, and compliant Laptop/PC monitoring
Our team of experienced IT professionals is dedicated to providing exceptional service and support to our clients. We are committed to staying up-to-date with the latest technologies and trends in the industry to ensure that our clients receive the best possible solutions.
AI authorized, secure, and compliant network monitoring
Blue Jay Tech Support provides secure, AI-powered network monitoring for your organization.
We connect through a protected VPN, continuously monitor your systems, and proactively alert you to issues before they become downtime.
You’ll receive clear updates in Microsoft Teams and monthly health reports—so you always know your network is safe and running smoothly
Our Commitment to Your Privacy
Seamless Remote Support Process
Seamless Remote Support Process
Blue Jay Tech Support prioritizes your privacy and security. We employ trusted, industry-standard tools for remote access, maintaining your complete control. Proudly Indigenous-owned, serving Ontario and Canada.
Seamless Remote Support Process
Seamless Remote Support Process
Seamless Remote Support Process
Our secure remote support system lets us assist you swiftly. Download the app, generate a one-time code, share it with our technician, and watch as we resolve your issue securely. Your control remains at all times.
Your Secure Support
Seamless Remote Support Process
Your Secure Support
✔ All sessions are encrypted using industry-standard security protocols
✔ You can see everything the technician is doing in real time
✔ You can end the session at any time
✔ No permanent access is installed unless you explicitly request it
Your device remains fully under your control at all times.
🔐 1. Is Splashtop safe?
✅ Yes — built with strong security
- Uses 256-bit AES encryption + TLS (same level used in banking)
- Supports multi-factor authentication (MFA)
- Requires permission or secure login credentials
- Sessions can be monitored/logged
👉 In real terms:
It’s considered enterprise-grade remote support software
🟢 A. Attended Access (what YOU use for customers)
This is the normal support flow:
- Customer downloads Splashtop SOS
- They get a one-time code
- They give you the code
- You connect and fix the issue
👉 This is temporary and controlled
🔵 B. Unattended Access (optional, more advanced)
- Installed permanently on a device
- Lets you reconnect anytime (used for businesses/servers)
👉 This is intentional and must be set up
🔌 3. What happens AFTER you disconnect?
✅ In your normal support setup (Attended):
- The session ends immediately
- The access code stops working
- You cannot reconnect without a new code
- No ongoing control remains
👉 This is the key point:
Once disconnected → you’re locked out
🧹 What about the software on their computer?
Usually:
- The Splashtop SOS app stays downloaded
- But it is:
- Inactive
- Not running
- Cannot be used without a new code
👉 Think of it like:
A tool sitting there—but no one has access
Monthly Device Support Plans
Basic IT Support
Premium IT Support
Basic IT Support
💼 Essential Plan – $249/month
(up to 10 devices)
- Remote support (via Splashtop)
- Helpdesk (Freshdesk)
- Email + phone support (Dialpad)
Business Support
Premium IT Support
Basic IT Support
🚀 Business Plan – $499/month
(up to 20 devices)
- Remote support (via Splashtop)
- Device monitoring
- Priority support
- Monthly system check
Premium IT Support
Premium IT Support
Premium IT Support
🛡️ Elite Plan – $999/month
(20 plus devices)
- Remote support (via Splashtop)
- Cybersecurity basics
- Backup checks
- IT consulting
AI authorized, secure, and compliant network monitoring
AI-powered Remote network monitoring and auditing system that:
- Connects via secure VPN (authorized access only)
- Scans infrastructure:
- Aruba Networks switches (port status, VLANs, errors)
- Microsoft Windows Server systems (health, updates, logs)
- Fortinet firewalls (security events, performance)
- Runs automated scans every 4 hours
- Pushes alerts + summaries into Microsoft Teams
🧠 1. Core System Architecture (Simple + Powerful)
How your system works end-to-end:
Client Network
↓ (VPN)
Secure Access Layer
↓
Data Collection Engine
↓
AI Analysis Engine
↓
Alert + Reporting System
↓
Client View (Teams + Dashboard)
🔐 2. Secure Access Layer (NON-NEGOTIABLE)
Use:
- Fortinet VPN (ideal for business clients)
- Or OpenVPN for smaller setups
Rules:
- Per-client VPN tunnel (no shared access)
- Read-only credentials wherever possible
- IP whitelisting
- MFA enabled
🖥️ 3. Data Collection Engine (Your “Scanner”)
This is your core engine.
What it pulls:
🌐 Network (Switches – Aruba Networks)
- Port status (up/down)
- VLAN mismatches
- Error rates
- Bandwidth usage
🖥️ Servers (Microsoft Windows Server)
- CPU / RAM / Disk
- Event logs
- Patch status
- Service failures
🔥 Firewall (Fortinet)
- Threat logs
- Blocked attempts
- VPN health
- CPU spikes
🤖 4. AI Analysis Engine
What AI does:
- Summarizes logs
- Detects anomalies
- Flags risks
Example:
Raw data:
- CPU spike
- 3 failed logins
- Port flapping
AI Output:
“⚠️ Potential issue detected:
Server CPU spike and repeated failed logins. Possible brute force attempt or misconfigured service.”
📢 5. Alert System (Client-Facing)
Primary:
- Microsoft Teams webhook integration
Backup:
- Email alerts
🟢 Essential Monitoring
- Alerts only
- $599/month
🔵 AI Monitoring
- Alerts + AI summaries
- Monthly report
- $899/month
🔴 Full Managed IT (Best Seller)
- Monitoring + support
- On-demand suggestive fixes
- $1,499/month
Schedule Your Free IT Check
Our Mission
Our Principles
Our Principles
Blue Jay Tech Support is committed to delivering reliable, accessible IT solutions for homes and businesses across Canada.
Our Principles
Our Principles
Our Principles
We uphold honesty, integrity, and innovation to build lasting client partnerships.
What We Offer
Our Principles
What We Offer
Expert IT services for small and medium businesses, including cybersecurity, cloud, and support.
Our Solutions at Blue Jay Tech
IT Project Support
We plan, manage, and deliver IT projects from start to finish. Whether you're upgrading systems, moving to the cloud, or improving cybersecurity, we handle the technical details so you can focus on your business.
Remote Tech Support
Fast and secure remote assistance to fix issues without needing a visit.
Network Setup & Help
WiFi, routers, and full network configuration for homes and businesses.
Cybersecurity & Protection
Virus removal, system protection, and security best practices.
Device Setup & Fix
Printers, computers, and smart devices configured properly.
Cloud Backup Plans
Data protection solutions to keep your files safe.